We're sorry for any inconvenience and thank you for your understanding. We also provide targeted support to those offices to address their challenges and restore our service to the high standard our customers would normally receive. In those cases, we will rotate deliveries to minimise the delay to individual customers. In a small number of local offices, this may temporarily not be possible due to local issues such as high levels of sick absence, resourcing, or other local factors. We aim to deliver to all addresses we have mail for, six days a week. (72kb, pdf).Deliveries are operating as normal across the UK today. Passenger Information During Disruption - Northern Delivery Plan.ATOC Approved Code of Practice – Passenger Information During Disruption.Passenger Information during Disruption (PIDD) aims to help Railway Undertakings address these issues in a broadly consistent manner. Whilst it is recognised the Northern have the responsibility for managing their relationship with their own customers, the interconnected nature of the rail industry dictates that a coordinated approach to the provision of passenger information during major delays/disruption is appropriate and important. Passenger Information during Disruptionįeedback from customers consistently tells us that the flow of information about train services that are experiencing disruption is a priority for them and is an area we need to focus on more strongly. We’re always looking to improve the quality of information we provide, particularly when things aren’t running as smoothly as we would like. We hope you find Journe圜heck useful, if you do have any feedback for us please don’t hesitate to get in touch. You can also personalise information and save your ‘preferred routes’. detailed messages about any service disruption.a summary of any train service problems.Journe圜heck gives you real-time updates on any disruption or issues affecting your route or train. 22:48 Stoke-On-Trent to Stockport due 23:41.We apologise for the cancellation of this train service today. It will no longer call at New Pudsey, Bradford Interchange, Halifax, Hebden Bridge, Burnley Manchester Road, Accrington and Blackburn. 20:23 York to Blackpool North due 23:06Ģ0:23 York to Blackpool North due 23:06 will be cancelled.Ģ2:19 York to Blackburn due 00:17 will be terminated at Leeds.Further Infoįor live information, please visit .uk/stations and select the station you are travelling from or tweet us you've been delayed by 15 minutes or more, hold on to your tickets and claim compensation by visiting #NorthernUpdates Operated by Solomon Travel.Ģ3:28 1x coach will depart Hebden Bridge, calling at all stations to Accrington, then setting passengers down as required for stations to Blackpool North. Operated by S Line.Ģ3:10 1x coach will depart Leeds, calling at all stations to Halifax, and then setting passengers down as required for stations to Blackpool North. Road transport will run as follows:Ģ3:10 1x coach will depart Leeds, calling at Blackburn, and then setting passengers down as required for stations to Blackpool North. Customers are advised to travel on the next service to Leeds. This is due to a member of train crew being unavailable. 21:23 York to Blackpool North due 00:04 will be cancelled.
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